Frequently Asked Questions

  1. General
  2. Payment & Billing
  3. Shipping
  4. Other
  1. General

  2. What is YugoBox?

    YugoBox is a subscription-based service that delivers a box of sweets and treats from the Balkans to your door once a month. We curate the contents of every box to bring you a fun mix of old favourites and fresh new flavours. It's a burst of nostalgia for your tastebuds!

    Every box comes stuffed with a selection of 10 whole products - you'll find no sample packs or individual candies here! We include savoury snacks, sweets, chocolates, and candies every month, and every box includes one soft drink and one packet of coffee. Tasty!

    Most of the delicious items included in YugoBoxes are not available for purchase outside of their home region - the Balkans. Well, you might be able to find some of the better-known brands like Cockta and Smoki in some specialised shops across urban Europe, but you won't find lesser-known ones like Čunga Lunga! YugoBox is a wonderful and fun way to discover treats you've never heard of or fuel that hometown nostalgia. Who knows - you just might find a new favourite snack!

  3. What is included in a YugoBox?

    Each YugoBox contains:

    A selection of 10 items , including chocolate bars or pralines, savoury snacks, candies and candy bars, and a soft drink. A packet of ground turkish-style coffee or an extra item, if you prefer your YugoBox decaf! A copy of the YugoBox Digest , a zine featuring more information on the box's monthly contents, an editorial about a Yugo pop culture topic, and some miscellaneous fun bits.

    Oh, and one more thing - free shipping!

  4. Is YugoBox vegan?

    Not all YugoBoxes are created vegan, but we'll make it vegan for you if you ask! Just select the vegan option during checkout - or write to support@yugobox.eu to change your subscription. No extra cost!

  5. Can I order a YugoBox without the coffee?

    While it is hard, we do understand that not everybody drinks several liters of coffee a day like the YugoBox founders do. You may not drink coffee at all - hey, you do you! Select the decaf option during checkout and we'll replace your coffee with a different item.

  6. Do you include ingredient and nutrition labels for YugoBox contents?

    All items included in a YugoBox are in their original packaging, so they generally include a list of ingredients and nutritional information (where applicable) in English and other European languages.

  7. If I choose the Quarterly plan, will I be charged up front?

    Yes - you are charged in advance for the full subscription period.

  8. What is the cut-off date for ordering next month's YugoBox?

    Unless otherwise specified for particular future YugoBox editions, the cut-off date for ordering next month's box is 23.59 CET/CEST on the last day of the current month.

  9. I'm a content creator. Can I receive a free box to review on my YouTube channel or Instagram account?

    We are happy to work with content creators that would like to review YugoBox, though quantities are limited. If you're interested in featuring YugoBox, please contact media@yugobox.eu and include the following:

    • Your blog/channel name
    • Monthly statistics (total subscribers/followers and engagement)
    • Proof that you are the owner of the blog/channel (eg. an email sent from the correct custom domain or a message sent from your account directly)
    • An example of content you've produced
    • Your content placement idea or anything else you'd like us to know

    We reserve the right to reject your proposal at our discretion. We require at least some traction on your account as we unfortunately can't work with beginner creators. Sorry about that!

  10. Do you offer an affiliate program?

    If you love YugoBox so much you'd like to help us market it, we're thrilled! Please contact media@yugobox.eu with your proposal and don't forget to include the following:

    • Your website/blog name
    • Monthly traffic and number of registered & monthly active users, if applicable
    • Proof that you are the owner of your website (eg. an email sent from the correct custom domain or a message sent from your account directly)
    • Your ideas or anything else you'd like us to know

    We reserve the right to reject your proposal at our discretion. Sorry about that! YugoBox is our baby, so we might be a tad overprotective.

  11. Payment & Billing

  12. What payment methods do you support?

    We currently accept payment with all major credit cards, with more payment methods coming in the future. All payments are securely processed by our partner, Braintree, and all payment data (eg. credit card data) is submitted to them directly. We do not store any of your payment data. For more information on Braintree, please visit their website .

  13. When will I be charged?

    You will be charged for the initial period (depending on your chosen plan) immediately on completing your subscription order. Future payments will be charged on the same day of the month (your renewal date) periodically according to your plan. This means that if you purchase eg. a monthly subscription on 16 April, we'll charge you on the 16th of every month.

    Please also note that if you purchase a subscription in the current month, we'll begin shipping boxes to you in the next month. If you subscribe on 16 April, the May box will be the first one we ship.

  14. How do I cancel my subscription?

    At the moment, you can cancel your subscription easily by contacting support@yugobox.eu . We are working on implementing an even easier way for users to cancel their subscriptions through Account Settings directly and we ask for your patience during this time.

    Once you cancel your subscription, it will not be renewed automatically, but it remains active until your next renewal date. We will ship any remaining boxes paid for and due until that date. For example, if you have a Quarterly subscription with a renewal date of 15 January and cancel on 1 December, your December and January boxes will still be sent.

  15. Can I just purchase a single YugoBox without subscribing?

    We only offer recurring subscriptions at this time. If you only want one box to test it out, you can subscribe and then immediately cancel your subscription. We will only charge you one month's subscription.

  16. Can I purchase a YugoBox subscription for someone else? How do I limit the subscription?

    You can purchase a subscription for a friend or family member by entering a different delivery address in the subscription form and adding your own billing data below. To limit the subscription to just one period, cancel the subscription immediately after completing the purchase.

  17. I keep getting a payment error when I try to subscribe. What should I do?

    Please review your payment data and confirm that you haven't made a mistake. Make sure that your credit card is valid and that your balance is sufficient.

    All payments are processed by Braintree. In the very rare event that the error is due to Braintree's service being down, please try again a little later. For more information on Braintree, please visit their website .

  18. Shipping

  19. How much is shipping?

    Shipping is FREE for all countries we currently ship YugoBoxes to. Hooray!

  20. What countries do you ship to?

    We currently ship to the following countries: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom

  21. My country is not listed. Can you ship the box to me anyway?

    Unfortunately, we cannot ship to other countries at this time due to high shipping costs, but we will be adding additional countries as our shipping costs decrease. Watch this space or write to support@yugobox.eu and let us know how much you want us!

  22. I need to change my shipping address. How do I do this?

    To update your shipping address, please write to support@yugobox.eu . In a few weeks, you'll be able to change your shipping address by logging in to your account and going to Account Settings. Thank you for your patience as we add more features to the YugoBox website.

    Please also note that we start processing orders ahead of the monthly cut-off date (usually the last day of the current month, eg. 31 August) to keep your waiting time down to a minimum. Make sure to update your shipping address at least 2 workdays in advance of the cut-off to ensure we'll ship to the correct address.

  23. When will you ship my YugoBox?

    We start preparing and shipping YugoBoxes a few days before the end of the month. Depending on subscription volume, we generally ship most boxes by the end of the first week of the next month. Don't worry - we'll send you an email once your YugoBox has been shipped!

  24. Do your provide parcel tracking?

    Our courier company, Eurosender , provides a tracking number for every box we ship. We are working on implementing a tracking dashboard for our subscribers which will be accessible from your Account Settings. In the meantime, if you would like to check on your box, please contact support@yugobox.eu and we will send you a link with the tracking number (if your box has already been shipped).

  25. I never received my box. Can you send me another?

    Please contact support@yugobox.eu so we can check the status of your box and contact the courier if necessary. If the box was not delivered because you supplied us with an incomplete or erroneous address, we can only reship it if it has been returned to us. Please note that we will charge you for reshipping according to our courier's price list.

    In case your box hasn't arrived due to an error on our side or if has been mishandled, we will happily send you a replacement!

  26. Some of the items in my YugoBox were damaged or missing when it was delivered. What should I do?

    If one of the items arrives damaged or is missing, please contact support@yugobox.eu and make sure to include a photo with your request. Please note that we will decide on the validity of the damage at our own discretion. If the packaging of an item is damaged but the contents are unaffected, the item will not qualify for a replacement.

    Any issues must be reported within 7 days of receiving your box. We will ship replacement items out with your next box once the replacement has been confirmed by support. If an item is out of stock (eg. limited edition or seasonal products), we will replace it with a similar item.

  27. I've changed my mind about my YugoBox subscription after receiving my first box. Can I withdraw from the subscription?

    According to EU and Slovenian consumer protection laws, we are obliged to offer you the option of returning your purchase for any reason. You may withdraw from your subscription and receive a full refund if you cancel within 14 days of receiving your box. If you withdraw after we have shipped your box, you are responsible for the return shipping. No refunds can be made until either the box is returned or we receive proof that the box has been sent back (incl. tracking number). We reserve the right to deduce the cost of any damage to the returned items from your refund.

    For subscribers on the Quarterly plan, we will also adjust the refunded amount to reflect the number of delivered, but not returned boxes during the current subscription period. If you decide to withdraw after receiving the first box, we will refund you in full. If you decide to withdraw after receiving the second or third box, you will be refunded in proportion according to how many boxes you decide to keep. We will also decrease the refunded amount to reflect the Monthly price per box, since the Quarterly pricing was set with a loyalty discount in mind.

  28. I want to return one of the boxes but remain subscribed.

    According to EU and Slovenian consumer protection laws, we are obliged to offer you the option of returning your purchase for any reason. However, returning a box means withdrawing from the subscription contract, which effectively renders it void. In short, you cannot remain subscribed if you return a box.

  29. Other

  30. Still have unanswered questions? Send us an email at support@yugobox.eu and we’ll respond as fast as we can!